ALTERNATIVE PRODUCTS
Although we only source the most reputable and high-quality products for the treatments that we offer, we understand that clients may have their own preference in regard to what products are used for their treatments. All of the products that are used for the treatments that we offer can be viewed on our pricelist, and we do not stock alternative products. If a client wishes to use an alternative product for their proposed treatment, they may do so subject to the following conditions:
1. A product assessment form must be filled out (see below).
Alternatively, if a consultation only appointment has been booked, or you are visiting the clinic for another treatment, the use of alternative products for subsequent appointments can also be discussed during this time.
2. If clients wish to use an alternative product, they must not book an appointment until the product assessment form has been responded too and authorised.
If this advice is not followed, treatment may be refused.
3. Unfortunately, we are currently un-able to offer this service for treatments which utilise prescription only medication (such as anti-wrinkle injections).
4. If the requested product and supplier is deemed suitable; clients will need to cover the full cost of the proposed alternative product and independently order the product.
Any additional costs incurred to clients will not be reimbursed or deducted from the initial treatment cost.
5. If the requested product and supplier is deemed suitable; clients will need to fill out an additional waiver prior to the proposed treatment to accept full liability for any consequences that may arise from the administration of the supplied product.
6. If the requested product and supplier is deemed suitable; clients must order the alternative product in time for the proposed treatment.
If the product has not arrived on time, the wrong product has been ordered, or the product is deemed in-appropriate for any reason, treatment will be refused and clients may still be charged for the full treatment cost.